To put it mildly, they were awesome! They were able to accomplish in a few weeks what had taken us over a year to figure out. They built a system that not only creates beautifully designed health insurance proposals, but has actually increased the efficiency of our Marketing Support staff by 300%. And that's being conservative.
They also helped us map out our HotDocs network strategy and gave us several tips on reducing downtime. Upon completion, the system (which is composed of over 200 templates…) has been working beautifully. After 6 months in production, I think I can count the number of problem calls that I've had on two hands. We love it…!
Jeremy Lewis
Applications Support
Blue Cross & Blue Shield of Alabama
"It is my distinct pleasure to write this reference for Document and Data Solutions. Akin, Gump, Strauss, Hauer & Feld has been working with Document and Data Solutions since September of 1999 to develop HotDocs templates for various practice sections of the Firm and implement them firmwide. I serve as Global Project Manager for the HotDocs project at the Firm and have been working very closely with DDS on all aspects of HotDocs development and implementation.
I have had the opportunity to interact with various members of DDS, from executive officers of the company to programmers. Throughout the development and implementation processes, all members of DDS have demonstrated the highest level of competence and professionalism. We have received excellent service from DDS in terms of development of very well-designed and easy-to-understand HotDocs templates for our Corporate and Intellectual Property Sections with meticulous attention paid to the user interface of these templates. Moreover, DDS has been providing us with a great deal of enormously helpful advice and counsel with respect to establishment and re-engineering of the Forms Bank, HotDocs implementation methodology and the HotDocs infrastructure within Akin Gump’s Wide Area Network. The DDS staff members have always been extremely thorough, timely and detail-oriented in project planning and management as well as production of proposals, documentation and other pertinent material.
In May 2000 the Firm placed Bethany McBrine, Director of Systems Development at DDS, in our Dallas office to serve as Interim Manager of our HotDocs Forms Bank. Bethany has provided the most thorough, well-organized training program for the staff of our Forms Bank. I have participated in Bethany’s coding classes and she is certainly one of the most effective programming instructors that I have ever encountered. Furthermore, Bethany has devised and implemented a broad range of policies and procedures that will better facilitate the implementation of HotDocs, on-going maintenance activities and the Forms Bank’s daily operation. Moreover, Bethany has been of tremendous assistance to me; in the time that she has been in our Dallas office, I have needed to spend very little time and effort in overseeing various aspects of HotDocs implementation. We could not have found a better consultant to take on the management tasks at the Forms Bank.
I have been working with several consulting firms at Akin Gump. The outstanding and distinctive quality of consultation and service that DDS strives to provide for our Firm has certainly set the highest standard vis--vis the other consulting organizations that the Firm retains from time to time. I will continue to retain DDS without any reservation or hesitation not only for our HotDocs project, but also for other document production projects."
Nicholas Nader
Firmwide Senior Document Production Engineer
Global Information Services
Akin, Gump, Strauss, Hauer & Feld